Once the Order Confirmed, user will receive an email containing the details of his/her Order. Customer will get another email when his/her Product get shipped.
Please Note Delivery time in days refers to working days only. i.e. excluding Saturday and Sunday.
VastraHouse has reputed and well-known Logistic partners like Fedex, Aramax, DHL, Arihant, Mahaveer and Indian post. If in certain case the Courier service not available in your area we will try out to provide alternate delivery location after discussing with our logistic partners. However, in some cases we also deliver goods via Transport i.e. Surface Cargo (Within India).
VastraHouse shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of natural calamity or any cause that is beyond the control of VastraHouse. VastraHouse shall also be not liable for any loss or damages occurring due to negligence of Logistics Partner during or at the time of delivery of goods. We will try and work in a best possible way towards getting the claim passed by the Logistics Partner, but there is no guarantee towards it. VastraHouse will not be held liable and responsible in such cases.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.Note:
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or shipping address) any extra cost towards re-delivery shall be claimed from the User placing the order.
In case of Overseas Destinations i.e. delivery of Goods other than India. Import duties and other taxes must borne by buyer. As this type of charges, duties and Customs policies vary Country to Country and changes time to time so, we can’t predict or not having control over them, for better clarification you should contact your Local custom officer. Further Please note that Ordering from VastraHouse you consider as Importerand must comply with all laws and regulations of the country in which you are receiving goods. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. In case you do not pay Import Duties & Taxes levied by your respective country, your product will be seized by your country, as per their laws & rules. No refund can be done in these cases.