VastraHouse Believes in Providing best quality goods to their customers as much as Possible.
However, we allow Refund/Return in some cases which are as below:
-Goods Not matching with the size you Ordered. (Size Mismatch)
-Goods received are defected or torn.
Please don’t return without prior communication with our Customer support.
Note: Customer has to provide Courier Charges in case of Return. We accept return parcel only with our tag, Proper packaging and it too within 7 days from the date of Delivery.
Once you shipped the product update us with tracking number.
Refunds and Return will not entertain in below cases:
-When Product/s is/are Customized or Stitched as per Customer’s requirement.
Note: It will take 7-21 days for Refund through the same mode you used while placing an order. Meanwhile, Customer needs to check their statement or Passbook regularly for any Credit update.
Please Note That There May Be Certain Orders That We Are Unable to Accept and Must Cancel.We Reserve the Right, At Our Sole Discretion, To Refuse or Cancel Any Order for Any Reason. Some Situations That May Result in Your OrderBeing Canceled WhichIncludes Limitations of Quantities Available for Purchase, Inaccuracies or Errors in Product or Pricing Information, Or Problems Identified by Our Quality and Risk team.
Cancellation of order can be done within 24hrs of Placing your order. Once goods dispatched order cannot be cancel.
In special occasions or festivals like Diwali, EID, Christmas etc. Cancellation will not entertain.
Once our Supplier/ merchant procced your order it can not be cancel.